In March 2018, allegations were raised in a televised documentary relating to historic practices within City Hearts, including an allegation of a homophobic comment toward a client. The allegations were taken extremely seriously and investigated extensively by an independent investigator.
City Hearts’ senior management team and board of trustees worked in close co-operation with the Charity Commission throughout the investigation and demonstrated the charity’s full commitment to strengthening its safeguarding procedures and governance.
In November 2019, the Charity Commission closed the investigation, finding the allegations centred on historic incidents dating back to 2011-12. The Charity Commission were satisfied there were no associated live risks.
City Hearts CEO Ed Newton said: “We offer a profuse and heartfelt apology to those clients that were let down.
We voluntarily launched our own independent investigation prior to the involvement of the Commission. That independent investigation was lengthy and thorough and we have acted upon its findings and all recommendations from the Charity Commission. The Charity Commission verified that we had already improved a number of our processes, policies and procedures before the allegations were in the public arena.
We are continually improving staff training and working hard to ensure our policies and values on inclusion, equality and diversity are upheld and consistently demonstrated throughout the charity.”