Modern Slavery

We are committed to fully restoring survivors of slavery from crisis to long-term support.


Slavery did not end with abolition in the 19th century. Instead, it changed its forms and continues to harm people in every country in the world. An estimated 40.3 million people around the world are being forced into modern slavery, with an estimated 136,000 victims of modern slavery in the UK alone.

The National Referral Mechanism (NRM) is the government’s framework for identifying victims of human trafficking and ensuring they receive the appropriate protection and support.


Our Services

Our homes represent safe and welcoming spaces for men, women and families immediately after they have been rescued or have escaped their traffickers, and have been referred into the National Referral Mechanism (NRM). Our experienced team of caseworkers provide vital support, including medical, counselling and legal support.

We support survivors of modern slavery living in their community, who remain in the NRM. Our team of caseworkers and health and wellbeing workers travel thousands of miles every year to meet the material, physical and psychological needs of those they are supporting.

Reach In
Reach-in provides a way for survivors who have been supported through the NRM safe houses and/or outreach provision to ‘reach in’ and access support at any point in the future, in order to help them live independently.

Integration Support 
We are passionate about no survivor being left without support at any stage in their journey to recovery. This is why we created the ISP as a safety net for all survivors who fall through the net nationally. Through regular phone contact and tailored advocacy, we ensure no survivor is left involuntarily without support.

Bright Future
Bright Future was created by one of our staff members to help meet survivors employment needs. The programme was developed with the Co-op in 2017. Bright Future provides modern slavery survivors a fast track into permanenent employment with major companies, bringing charities and businesses together. Bright Future now has over 50 business and charity partners and is its own legal entity.

Health & Wellbeing

Our Health and Wellbeing programme is primarily delivered through weekly regional drop-in sessions, where survivors are invited to take part in games, crafts and a shared lunch. The vision is to encourage peer-to-peer support, as well as creating a space where they feel welcomed, safe and valued.
Our Health and Wellbeing team also accept referrals from the different services within City Hearts, if caseworkers identify a specific need related to their client’s health and wellbeing e.g. social isolation, stress or anxiety. Another key part of the programme is celebrating key dates with clients such as Christmas, Eid, Mother’s Day, Black History Month to name a few.

"When I first arrived at the safe house, I felt a little confused and unsure what to expect, but I soon began to feel safe and protected. City Hearts helped me so much. Now, I feel happy and safe. My life has changed completely.”

City hearts client

"We wanted to say a huge ASDA thank you for your professionalism and knowledge of your clients and their needs.”

Anna Smith

Senior Responsible Sourcing Manager, ASDA

"City Hearts has given me advice, guidance, helped me access medical treatment and integrate into my local community, where I have begun gardening. I used to have nightmares about what had happened to me, but now they’ve stopped.”

City Hearts Client


Here are some of the great organisations we are working with to achieve our goals